Warranty Policy
Last Updated: 12 January 2026
At The Shoe Palace, we stand behind the quality of our products. This Warranty Policy explains the coverage, limitations, and process for warranty claims.
Warranty Coverage
- All products purchased from The Shoe Palace come with a 90-day limited warranty.
- The warranty covers manufacturing defects, faulty materials, or workmanship issues.
- If a product fails under normal use during the warranty period, we will repair, replace, or refund the item at no additional cost.
What Is Not Covered
This warranty does not apply to:
- Damage caused by misuse, accidents, or unauthorized modifications
- Normal wear and tear
- Products used outside their intended purpose
- Items purchased from unauthorized sellers
How to File a Warranty Claim
- Contact Us: Email contact@theshoepalace.com with your order number, product details, and a description of the issue.
- Provide Evidence: Photos or videos may be requested to verify the defect.
- Return the Item: If required, ship the product back to us following the instructions provided by our support team.
- Resolution: Once inspected, we will repair, replace, or issue a refund according to the warranty terms.
Warranty Period
- The warranty period begins on the date of delivery.
- Replacement items are covered for the remainder of the original warranty period.
Legal Rights
This warranty is in addition to your statutory rights under consumer protection laws. Nothing in this policy limits your legal rights.
Contact Information
Store Name: The Shoe Palace
Address: 3972 South Hobart Blvd, Los Angeles, CA 90062, United States
Email: contact@theshoepalace.com
Phone: +1 (909) 789-2537
Customer Service Hours: Monday–Friday: 7:00 AM – 6:00 PM (Pacific Time)
Response Time: We aim to respond within 12 business hours