Shipping Policy
At The Shoe Palace, we aim to make your shopping experience seamless by offering clear and reliable shipping guidelines. All orders within the United States are eligible for shipping, with fees determined by order total.
Shipping Coverage
This policy applies to shipments sent to customers located in the United States.
Delivery Schedule
Here’s what you can expect for order processing and delivery:
- Order cutoff time: Orders placed after 3:00 PM PT will be processed the next business day.
- Handling time: Typically 1–2 business days, Monday through Friday.
- Transit time: Around 6–8 business days, depending on carrier and destination.
- Estimated delivery window: Approximately 7–10 business days in total.
Once your order is processed, it will be shipped via one of our trusted delivery partners.
Carrier Partners
We work with reliable carriers such as USPS, UPS, and FedEx to ensure safe and timely delivery.
Shipping Costs
- Free Shipping: Available for all orders over $199 within the United States.
- Flat Rate Shipping: A flat fee of $7.99 applies to all orders under $199.
Delivery Concerns
If you encounter issues such as delays, lost packages, or damaged shipments, please contact our customer service team immediately. We’ll work with you to resolve the matter quickly.
Order Tracking
Once your order ships, you’ll receive an email confirmation with a tracking number. You can monitor your package through our Order Tracking Page.
Questions & Support
For more details, visit our FAQ page or reach out to our support team.
Contact Information
Store Name: The Shoe Palace
Address: 3972 South Hobart Blvd, Los Angeles, CA 90062, United States
Email: contact@theshoepalace.com
Phone: +1 (909) 789-2537
Customer Service Hours: Monday–Friday: 7:00 AM – 6:00 PM (Pacific Time)
Response Time: We aim to respond within 12 business hours