Last Updated: September 30, 2025

At The Shoe Palace, operated by Endrskor LLC, we are committed to delivering your orders promptly, securely, and with full transparency. This Shipping Policy explains our processing times, delivery estimates, shipping costs, and related terms.

1. Order Processing Time

• Orders are processed within 2–4 business days (Monday–Friday, 7:00 AM – 6:00 PM PT).

• Orders placed on weekends or U.S. public holidays will be processed on the next business day.

• Once processed, you will receive an email confirmation including tracking details.

2. Fulfillment Location

• All orders are fulfilled and shipped from our warehouse in Los Angeles, California, USA.

• At this time, we only ship within the United States.

3. Shipping Methods & Carriers

We partner with trusted carriers to ensure safe and reliable delivery:

• USPS

• UPS

• FedEx

Every shipment includes tracking. Tracking information is emailed to you once your order has been dispatched.

4. Estimated Delivery Times

• Standard Shipping: 7–15 business days after order processing.

• Total Estimated Delivery Time (order placed → delivered): 9–19 business days.

Delivery times are estimates and may vary due to factors outside our control, such as carrier delays, weather conditions, or peak holiday periods.

5. Shipping Costs

• Free Shipping: Orders over $199 (within the U.S.).

• Flat Rate Shipping: $7.99 for orders under $199.

• No hidden handling fees — the shipping cost displayed at checkout is final.

6. International Shipping & Customs

Currently, we do not ship internationally.
(If international shipping becomes available in the future: Customers will be responsible for paying any applicable import duties, taxes, or customs fees imposed by their country of delivery.)

7. Tracking Your Order

Once shipped, you will receive a tracking number by email. You can use this number on the carrier’s website to follow your delivery in real time.

• If you do not receive tracking details within 2 business days of shipment, contact us at contact@theshoepalace.com.

8. Damaged, Lost, or Delayed Shipments

• Damaged Items: Report any damage within 5 days of delivery with clear photos.

• Lost Shipments: Contact us if your order does not arrive within the estimated timeframe.

• We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund.

9. Address Changes & Order Cancellations

• Address Changes: Contact us immediately if you need to update your shipping address. Once an order has shipped, changes may not be possible.

• Cancellations: Orders not yet processed or shipped can be canceled for a full refund. Orders already shipped cannot be canceled.

10. Returns & Exchanges

For details on returns, please see our Refund and Returns Policy. Items must be returned within 30 days in unused, unwashed, and resellable condition.

11. Contact Information