Refund and Returns Policy

Thank you for shopping at theshoepalace, a brand of Endrskor LLC. We are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we are happy to assist you with returns and exchanges, subject to the following policy. We aim to make the return and exchange process as smooth as possible, and we hope to provide you with an exceptional experience.

Eligibility for Returns and Exchanges

To qualify for a return or exchange, the item must be:

  • In new, unused, and unwashed condition.

  • Returned within 30 days of the delivery date.

  • In the original packaging (if applicable), including any tags or labels still attached.

Items that are marked as non-returnable, such as certain promotional items or items purchased through third-party channels, may not be eligible for return or exchange. Please refer to the list of non-returnable items below.

How to Return or Exchange an Item

If you are unsatisfied with your purchase and wish to return or exchange it, please follow these steps:

  1. Contact Us: Reach out to our customer service team at contact@theshoepalace.com to initiate the return or exchange process. Provide your order number and reason for the return.

  2. Return Authorization: Once your return or exchange request is reviewed, we will issue a Return Authorization (RA) number and detailed instructions for returning the item.

  3. Prepare Your Package: Carefully pack the item in its original packaging (if available) and include the RA number on the return label. Ensure the item is in unused, unwashed condition.

  4. Ship the Item: Send the return package to our return address: Endrskor LLC theshoepalace 3972 South Hobart Blvd Los Angeles, CA 90062, United States

Return Conditions

To ensure your return is processed smoothly, please adhere to the following conditions:

  • The item must be unused, unwashed, and in its original condition.

  • Items must be returned within 30 days from the date of delivery.

  • We are unable to process returns for items that are worn, washed, or damaged by the customer after use.

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the return is due to a defect, mistake on our part, or if the product is eligible for a free return promotion.

  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

  • If you are eligible for a free return due to a defect or shipping error, we will provide a prepaid return label.

Non-Returnable Items

The following items are non-returnable:

  • Sale items (unless defective)

  • Items marked as final sale or clearance

  • Any items that have been used, washed, or damaged by the customer

Damaged or Defective Products

We take great care to ensure the quality of our products. However, if you receive a damaged or defective item, please contact us immediately at contact@theshoepalace.com. We will arrange for an exchange or refund, depending on your preference. You may be asked to provide photos of the damaged or defective product for verification.

Exchange Policy

If you would like to exchange an item, please contact our customer service team within 30 days of receiving your order. You can exchange your product for a different size, color, or style, subject to availability. If the new item has a higher price, you will be required to pay the difference. If the item is of lesser value, we will issue you a credit for the difference.

To initiate an exchange:

  1. Contact us at contact@theshoepalace.com.

  2. Provide your order number, the item you wish to exchange, and the replacement item you would like to receive.

  3. Follow the steps to return the original item, and we will ship the exchanged item once the return is processed.

Reason for Return

We ask for the reason for your return or exchange to help us improve our services. This information is optional but appreciated. Common reasons include:

  • Incorrect size or fit

  • Change of mind

  • Defective product

  • Wrong item received

Can I Change My Shipping Address?

Once an order is placed, we work quickly to process and ship it. However, if you need to change your shipping address, please contact us immediately at contact@theshoepalace.com. If your order has not yet been processed or shipped, we will update your address accordingly. If the order has already been dispatched, we may not be able to change the shipping address.

Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible at contact@theshoepalace.com. Once an order has been processed or shipped, it cannot be canceled. If the order is still being processed, we will do our best to accommodate your request.

Refund Processing Time

Once we have received and inspected the returned item, your refund will be processed within 2-5 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.

We want you to have a positive shopping experience with theshoepalace. If you have any questions regarding our refund or return policy, don’t hesitate to reach out to our customer service team at contact@theshoepalace.com.

Company Name: Endrskor LLC

Company Number: B20250044073

Address: 3972 South Hobart Blvd Los Angeles, CA 90062, United States

Email: contact@theshoepalace.com

Phone: +1 (909) 789-2537

Contact Form: Click here

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.