Privacy Policy

Last Updated: 12 January 2026

This Privacy Policy explains how The Shoe Palace (“we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you visit https://theshoepalace.com (the “Site”) or interact with our services.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Any updates will be posted on this page with a revised “Last Updated” date.

Information We Collect

Information You Provide Directly

  • Contact details (name, email address, phone number, mailing address)
  • Order information (billing and shipping address, order history, payment confirmation)
  • Account credentials (username and password)
  • Communications with customer support

Information Collected Automatically

We use cookies and similar technologies to collect certain information automatically, including IP address, browser type, device information, referring URLs, and browsing behavior on our Site.

Information from Third Parties

We may receive information from service providers, payment processors, advertising partners, analytics providers, or social media platforms that help us operate and improve our services.

How We Use Your Information

  • To process, fulfill, and deliver orders
  • To communicate regarding orders, accounts, or policy updates
  • To provide customer service and support
  • To improve website performance and user experience
  • To detect fraud and enhance security
  • To comply with legal obligations
  • To send marketing communications where legally permitted

Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to personalize content, analyze website traffic, measure advertising effectiveness, and improve our services.

Some of these technologies may be provided by advertising or analytics partners and may be used for cross-context behavioral advertising under applicable law.

You can manage cookies through your browser settings. California residents may also exercise their right to opt out of certain data sharing by visiting our Do Not Sell or Share My Personal Information page.

How We Share Personal Information

We may share personal information with trusted third-party service providers who perform services on our behalf, such as:

  • Payment processing providers
  • Shipping and logistics partners
  • Website hosting providers
  • Customer support platforms
  • Analytics providers
  • Marketing and advertising service providers

We do not sell personal information for monetary compensation.

However, certain data sharing with advertising or analytics partners may be considered “sharing” under California law. California residents have the right to opt out of such sharing by visiting our Do Not Sell or Share My Personal Information page.

We do not knowingly sell or share sensitive personal information.

We may also disclose information when required to comply with legal obligations, protect our rights, prevent fraud, or respond to lawful government requests.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us to request deletion.

Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet is completely secure.

We retain personal information only as long as necessary to fulfill business purposes, comply with legal obligations, resolve disputes, and enforce agreements.

Your Privacy Rights

Depending on your location, you may have certain rights under applicable privacy laws, including:

  • The right to access personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of personal information
  • The right to data portability
  • The right to restrict or object to certain processing
  • The right to withdraw consent where applicable

California residents also have the right to opt out of the sale or sharing of personal information. To exercise this right, please visit our Do Not Sell or Share My Personal Information page.

To exercise any other privacy rights, contact us at contact@theshoepalace.com. We may verify your identity before processing your request.

International Users

Your personal information may be transferred to and processed in the United States or other countries where our service providers operate. We take reasonable steps to ensure appropriate safeguards are in place as required by applicable laws.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Please review their privacy policies before providing personal information.

Contact Information

Store Name: The Shoe Palace
Address: 3972 South Hobart Blvd, Los Angeles, CA 90062, United States
Email: contact@theshoepalace.com
Phone: +1 (909) 789-2537
Customer Service Hours: Monday–Friday: 7:00 AM – 6:00 PM (Pacific Time)
Response Time: We aim to respond within 12 business hours