Frequently Asked Questions (FAQs)

Welcome to our FAQ section! At theshoepalace, a brand of Endrskor LLC, we want to ensure your shopping experience is as smooth as possible. Below, you’ll find answers to common questions regarding our products, orders, shipping, and returns. If you can’t find the answer you’re looking for, please feel free to reach out to us at contact@theshoepalace.com.

1. What products do you sell at theshoepalace?

We specialize in stylish and comfortable clothing, including T-shirts, sweatshirts, and hoodies. Our products are designed to blend fashion with comfort, available in various sizes and colors to suit your personal style.

2. What payment methods do you accept?

We accept two primary payment methods for your convenience:

• PayPal: Use your PayPal account for a fast and secure transaction.

• Stripe: We accept all major credit and debit cards, including Visa, Mastercard, and American Express, via our secure Stripe payment gateway.

3. How long does it take for my order to be processed?

Our standard order processing time is 2 to 4 business days (Monday – Friday, 7:00 AM – 6:00 PM Pacific Time). This is the time we need to prepare your order for shipment.

4. How long will it take to receive my order?

Your total estimated delivery time is 9 to 19 business days. This includes our 2-4 business day processing time plus an additional 7-15 business day shipping time. You will receive an email with a tracking number once your order has been shipped.

5. Do you offer free shipping?

Yes! We offer free shipping on all U.S. orders over $199. For orders under $199, a flat shipping fee of $7.99 will be applied at checkout.

6. Can I change my shipping address after placing an order?

If you need to update your shipping address, please contact us immediately at contact@theshoepalace.com. We can only make changes if your order has not yet been processed for shipment.

7. What is your return policy?

We offer a 30-day return period for eligible items, provided they are in new, unused, and unwashed condition with all tags attached. For complete details, please visit our Refund and Returns Policy page.

8. How can I track my order?

Once your order ships, you will receive an email containing a tracking number. You can use this number on the carrier’s website (FedEx, UPS, or USPS) to monitor your package’s progress.

9. Do you ship internationally?

Currently, we only ship within the United States. We do not offer international shipping at this time.

10. How is sales tax applied to my order?

In accordance with state and local laws, any applicable sales tax will be calculated and displayed at checkout based on your shipping address.

11. What should I do if my item is damaged or lost?

If your item arrives damaged or is lost in transit, please contact us within 5 days of the delivery date at contact@theshoepalace.com. Please provide your order number and photos of the damage (if applicable), and we will work to resolve the issue promptly.

12. Can I cancel my order?

You may cancel your order if it has not yet been processed for shipment. Please contact us as soon as possible at contact@theshoepalace.com to request a cancellation.

13. How do I contact customer support?