You can place an order directly on our website by selecting your desired product, adding it to the cart, and completing the checkout process. We accept secure payment methods including credit/debit cards and other online payment options.
Once your order is shipped, you will receive a shipping confirmation email with a tracking number and link. You can use this to monitor your shipment. For any issues, please contact us at contact@theshoepalace.com or +1 (909) 789-2537.
We accept returns within 30 days of receipt for unused items in their original condition and packaging. For complete details and instructions, please visit our Refund & Return Policy page.
Currently, we only ship to addresses within the United States.
Orders are processed within 1–2 business days (Monday through Friday). Orders placed after 3:00 PM PT will be processed on the next business day. Standard delivery within the United States typically takes 6–8 business days, depending on the carrier and destination, resulting in an estimated total delivery time of approximately 7–10 business days.
We currently ship exclusively within the United States. Shipping fees are applied as follows:
- Orders over $199: Free Shipping
- Orders under $199: $7.99 flat shipping fee
Expedited shipping options are not available at this time.
Orders can only be modified or canceled before they are processed and shipped. Please contact our customer service team immediately if you need to make changes.
If your order arrives defective or incorrect, contact us immediately with your order number and photos of the item. We will provide a replacement or full refund as quickly as possible.
You can contact our team via email at contact@theshoepalace.com, phone at +1 (909) 789-2537, or through our website contact form here. We respond within 12 hours during business days.
We use secure payment gateways and industry-standard measures to protect your personal data. For more information, see our Privacy Policy and Security Statement.