Frequently Asked Questions (FAQs)

Welcome to our FAQ section! At theshoepalace, a brand of Endrskor LLC, we want to ensure that your shopping experience is as smooth as possible. Below, you’ll find answers to frequently asked questions regarding our products, orders, shipping, payment methods, returns, and more. If you can’t find the answer to your question, feel free to reach out to us at contact@theshoepalace.com, and we’ll be happy to assist you.

1. What products do you sell at theshoepalace?

We specialize in stylish and comfortable clothing, including T-shirts, sweatshirts, and hoodies. Our products are designed to blend fashion with comfort, making them perfect for any occasion. All of our items are available in various sizes and colors to suit your personal style.

2. What payment methods do you accept?

At theshoepalace, we accept two primary payment methods:

  • PayPal: You can pay securely using your PayPal account linked to a bank account or credit/debit card.

  • Stripe: We accept major credit cards, including Visa, Mastercard, and American Express, via our secure Stripe payment gateway.

Both payment options ensure your transaction is processed safely with encrypted protection for your personal and financial data.

3. How long does it take for my order to be processed?

Our order processing time is between 2 to 4 business days (Monday through Friday, 7:00 AM – 6:00 PM Pacific Time). Please note that this is the time we need to prepare your order for shipment. Orders placed during weekends or holidays will be processed the next available business day.

4. How long will it take to receive my order?

Once your order is processed, the shipping time typically ranges from 7 to 15 business days (Monday through Friday, 7:00 AM – 6:00 PM Pacific Time). Your delivery estimate will depend on the shipping method and location. You will receive a tracking number via email once your order has been shipped, allowing you to follow its progress.

5. Do you offer free shipping?

Yes! We offer free shipping on orders over $199 within the United States. For orders under $199, a flat shipping fee of $7.99 will be applied at checkout. We use trusted carriers such as FedEx, UPS, and USPS for shipping.

6. Can I change my shipping address after placing an order?

If you need to update your shipping address, please contact us as soon as possible at contact@theshoepalace.com. If your order hasn’t been processed or shipped yet, we’ll do our best to accommodate your request. Unfortunately, once an order has been shipped, we are unable to modify the shipping address.

7. What is your return and exchange policy?

We offer a 30-day return period for all eligible items, provided they are unused, unwashed, and in their original condition. For more details on how to initiate a return or exchange, please visit our Refund and Returns Policy page. If you receive a defective or damaged product, please contact us immediately so we can arrange for a return, exchange, or refund.

8. How can I track my order?

Once your order has been processed and shipped, you will receive an email with a tracking number. You can use this tracking number on the respective carrier’s website (FedEx, UPS, or USPS) to track the status of your shipment.

9. Do you ship internationally?

Currently, we only ship within the United States. We are not offering international shipping at this time. However, if you are located outside the U.S. and wish to inquire about shipping options, please contact us at contact@theshoepalace.com.

10. How is sales tax applied to my order?

A 5% sales tax will be applied to all orders placed within the state of California. If you are located outside of California, sales tax may not be applicable, but we encourage you to review the total amount during checkout to confirm the final price.

11. What should I do if my item is damaged or lost in transit?

If your item arrives damaged or is lost during shipping, please contact us within 5 days of receiving your order. We will work closely with the carrier to resolve the issue and provide a solution, such as a replacement item or refund. Please provide photos of the damage for verification if applicable.

12. Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible at contact@theshoepalace.com. If your order has not yet been processed or shipped, we will gladly cancel it for you and issue a refund. Once the order has shipped, it cannot be canceled, but you may initiate a return once you receive the item.

13. How do I contact customer support?

If you have any questions, concerns, or issues, our customer support team is here to help! You can reach us at the following:

Company Name: Endrskor LLC

Company Number: B20250044073

Address3972 South Hobart Blvd Los Angeles, CA 90062, United States

Emailcontact@theshoepalace.com

Phone: +1 (909) 789-2537

Contact Form: Click here

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

We hope these FAQs have helped clarify any questions you may have. For additional support, don’t hesitate to reach out. At theshoepalace, we’re here to ensure your shopping experience is seamless and enjoyable!