California Consumer Privacy Act (CCPA) Policy

Last Updated: 12 January 2026

This CCPA Policy explains the rights of California residents under the California Consumer Privacy Act (CCPA) and how The Shoe Palace (“we,” “our,” or “us”) collects, uses, and shares personal information.

Your Rights Under CCPA

If you are a California resident, you have the following rights regarding your personal information:

  • Right to Know: You may request details about the categories and specific pieces of personal information we collect, use, and disclose.
  • Right to Delete: You may ask us to delete personal information we hold about you, subject to certain exceptions (e.g., legal obligations, fraud prevention).
  • Right to Opt-Out: You may opt out of the sale or sharing of your personal information.
  • Right to Non-Discrimination: We will not deny services, charge different prices, or provide lower quality if you exercise your CCPA rights.

Information We Collect

We may collect the following categories of personal information:

  • Identifiers (name, email, phone number, address)
  • Commercial information (purchase history, order details)
  • Internet activity (IP address, browser type, site usage data)
  • Payment and billing details (processed securely via trusted gateways)
  • Customer service communications

How We Use Personal Information

We use personal information to:

  • Process and deliver orders
  • Provide customer support
  • Improve our website and services
  • Conduct marketing and promotions (where permitted)
  • Detect fraud and enhance security
  • Comply with legal and regulatory requirements

Sharing of Information

We may share personal information with:

  • Service providers and vendors who help us operate our business
  • Affiliates and business partners
  • Government authorities when required by law

We do not sell personal information for monetary value.

Exercising Your Rights

To submit a request under CCPA, California residents can:

We will respond within 45 days of receiving a verified request.

Do Not Sell My Personal Information

California residents may opt out of the sale or sharing of personal information by contacting us at contact@theshoepalace.com or visiting our Do Not Sell My Info page.

Contact Information

Store Name: The Shoe Palace
Address: 3972 South Hobart Blvd, Los Angeles, CA 90062, United States
Email: contact@theshoepalace.com
Phone: +1 (909) 789-2537
Customer Service Hours: Monday–Friday: 7:00 AM – 6:00 PM (Pacific Time)
Response Time: We aim to reply within 12 business hours