Billing Terms & Conditions

Last Updated: 12 January 2026

This document explains how payments and billing are handled at The Shoe Palace.

Payment Options

To make shopping simple and secure, we provide multiple payment methods:

  • Major credit and debit cards (Visa, Mastercard, American Express)
  • PayPal
  • Buy-now, pay-later services such as Afterpay (where available)
  • Apple Pay and Google Pay
  • Bank transfer for bulk or custom orders (contact us for instructions)

All transactions are processed in USD.

Payment Policy

  • Full payment is required at checkout.
  • Orders are only confirmed once payment clears.
  • If a transaction fails or is declined, the order will not be processed.

Pricing & Currency

  • Prices shown on The Shoe Palace are listed in USD.
  • Pricing may change without prior notice.
  • Taxes, shipping, and handling fees are calculated during checkout.

Secure Transactions

  • We use SSL encryption and trusted payment gateways to protect your information.
  • Payment details are never stored on our servers.

Refunds & Chargebacks

Fraud Protection

  • We reserve the right to cancel or hold any order suspected of fraudulent activity.
  • For high-value purchases, additional identity verification may be required.

Contact Information

Store Name: The Shoe Palace
Address: 3972 South Hobart Blvd, Los Angeles, CA 90062, United States
Email: contact@theshoepalace.com
Phone: +1 (909) 789-2537
Customer Service Hours: Monday–Friday: 7:00 AM – 6:00 PM (Pacific Time)
Response Time: We aim to respond within 12 business hours