Shipping Policy

At theshoepalace, a brand of Endrskor LLC, we are committed to delivering your orders promptly and securely. Whether you’re purchasing a stylish T-shirt, cozy sweatshirt, or comfortable hoodie, our shipping process is designed to ensure that your items arrive at your doorstep as quickly as possible.

This policy outlines the details of our shipping process, including order processing times, shipping fees, and tracking information. Please read through this carefully for all the information you need about shipping your order.

Order Processing Time

We strive to process and ship all orders quickly and efficiently. Please note that our order processing time is 2 to 4 business days (Monday through Friday, 7:00 AM – 6:00 PM Pacific Time) after receiving your order. Processing times may vary depending on the volume of orders and product availability, but we make every effort to get your order shipped within this timeframe.

Orders placed on weekends or holidays will be processed the next business day. You will receive an email confirmation once your order has been processed and is ready for shipment.

Shipping Time & Delivery Estimates

Once your order has been processed, we will ship it via one of our trusted carriers—FedEx, UPS, or USPS—based on the best available option for your location and package size. We offer estimated delivery times of 7 to 15 business days (Monday through Friday, 7:00 AM – 6:00 PM Pacific Time).

Please note that these delivery estimates are based on standard shipping times and do not account for potential delays caused by the carrier or external factors such as weather conditions or holidays.

Free Shipping on Orders Over $199

To show our appreciation for your business, we offer free shipping on all orders over $199 within the United States. Simply place an order of $199 or more, and shipping will be on us!

Shipping Fees for Orders Under $199

For orders under $199, a flat shipping fee of $7.99 will be applied at checkout. We strive to offer affordable shipping options without compromising the quality of our service.

Shipping Methods

We use a combination of reliable carriers to ensure your items are delivered in the best possible time frame. Our primary carriers include:

  • FedEx

  • UPS

  • USPS

These carriers are trusted for their efficiency and security, and they provide tracking services so you can monitor the progress of your shipment.

Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. This allows you to follow your package in real-time and estimate its arrival time. You can check the status of your shipment through the carrier’s website using the tracking number provided in the email.

Shipping Areas

Currently, we ship only within the United States. We do not offer international shipping at this time. If you are located outside the U.S. and wish to make a purchase, please contact our customer service team at contact@theshoepalace.com to inquire about possible shipping options.

Shipping Restrictions

While we ship to most addresses within the U.S., there are some restrictions based on certain locations. We reserve the right to refuse delivery to certain regions if shipping is deemed unfeasible due to carrier limitations or other reasons beyond our control. We will notify you if this occurs, and you will be given the option to cancel or modify your order.

Taxes and Duties

Sales tax will be applied to all orders in accordance with local tax regulations. For shipments within the state of California, a 5% sales tax will be charged at checkout. Tax rates may vary depending on your location. Please ensure that the tax amount is included in the final total when you place your order.

Handling Charges

In addition to shipping fees, a small handling charge may be applied to certain orders to cover packaging materials and processing. These charges are included in your total at checkout. We work to keep handling charges as low as possible without compromising the safety and integrity of your items.

Delivery Problems

If there is an issue with the delivery of your order, such as delayed shipments, missed deliveries, or lost packages, please contact our customer service team immediately at contact@theshoepalace.com. We will work closely with the carrier to resolve the issue as quickly as possible and ensure your satisfaction.

Damaged or Lost Items

In the rare event that your item arrives damaged or is lost during shipping, please reach out to us within 5 days of receiving your order. We will investigate the issue and provide a resolution, which may include sending you a replacement item or offering a refund.

For damaged items, please provide clear photos of the damage when you contact us. For lost items, we will work with the shipping carrier to track the package and, if necessary, initiate a claim for compensation.

Returns & Exchanges

If you’re not completely satisfied with your purchase, we offer a 30-day return period for eligible items. Returns must be in unused, unwashed, and resellable condition. Please refer to our Refund and Returns Policy for more information on how to return or exchange an item.

Can I Change My Shipping Address?

If you need to change the shipping address for your order, please contact us as soon as possible at contact@theshoepalace.com. If your order has already been processed or shipped, we may not be able to make changes to the address. However, we will do our best to accommodate your request, so don’t hesitate to reach out.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at contact@theshoepalace.com. If your order has not yet been processed or shipped, we will happily cancel it for you and issue a refund. Once your order has shipped, we are unable to cancel it, but you can return it following our standard return policy.

At theshoepalace, we aim to provide a seamless and positive shopping experience from start to finish. If you have any questions or need assistance with your order, please feel free to contact us. We’re here to help!

For customer support, please reach out to us at:

Company Name: Endrskor LLC

Company Number: B20250044073

Address: 3972 South Hobart Blvd Los Angeles, CA 90062, United States

Email: contact@theshoepalace.com

Phone: +1 (909) 789-2537

Contact Form: Click here

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

Thank you for choosing theshoepalace. We look forward to serving you!