Anti-Counterfeit Policy

At YULAN HOME KITCHEN LLC (operating as Rathermark), we are committed to providing our customers with high-quality, genuine home kitchen products. As part of this commitment, we take a firm stance against counterfeit goods. This Anti-Counterfeit Policy outlines the steps we take to protect the authenticity of our products and ensure that our customers receive only the best.

We recognize the harmful impact that counterfeit products can have on consumers, businesses, and the economy. For this reason, we actively work to prevent the sale of counterfeit items on our website and through third-party sellers.

Our Commitment to Authenticity

Every product sold by Rathermark is designed, manufactured, and sourced with the utmost care to meet our high standards. We pride ourselves on offering genuine, reliable, and high-quality products. By purchasing directly from Rathermark.com or authorized sellers, our customers can be assured they are receiving authentic products that are backed by our quality guarantee.

What Are Counterfeit Products?

Counterfeit products are imitation goods that are designed to look like genuine Rathermark products but are not manufactured or authorized by us. These fake products may not meet our safety, quality, and performance standards. Counterfeit goods can often lead to poor user experiences, substandard performance, and potential harm.

How We Combat Counterfeiting

  1. Authorized Sellers: We sell our products exclusively through Rathermark.com and authorized third-party retailers. To ensure authenticity, we advise our customers to purchase products only from these approved sources.

  2. Product Verification: We employ advanced technology to help track and verify the authenticity of our products. Serial numbers, holograms, and unique product identifiers are some of the measures we use to combat counterfeiting.

  3. Monitoring and Enforcement: We continuously monitor online marketplaces, social media platforms, and other sales channels for counterfeit listings. We work diligently to identify and remove any unauthorized sellers or counterfeit products.

  4. Collaboration with Authorities: We cooperate with law enforcement and regulatory agencies to detect and prevent the distribution of counterfeit goods. If we find counterfeit products being sold, we will take the appropriate legal actions, including reporting the counterfeit goods to the relevant authorities.

How to Identify Genuine Rathermark Products

We understand that consumers want to ensure they are purchasing authentic products. Here are a few tips for recognizing genuine Rathermark items:

  1. Buy Directly from Rathermark: The best way to ensure the authenticity of your product is to buy directly from our official website, Rathermark.com, or from authorized retailers. We do not sell through unauthorized third-party platforms.

  2. Check the Packaging: Genuine Rathermark products are packaged in high-quality, branded packaging that includes our logo and product details. Counterfeit products may come in generic packaging or with incorrect branding.

  3. Look for Authentic Product Labels: Our products feature distinctive labeling, serial numbers, or QR codes that can be verified for authenticity. If the product lacks these features, it may not be genuine.

  4. Check for Quality: Rathermark products are made from premium materials and undergo rigorous quality control checks. If you notice any flaws, poor craftsmanship, or low-quality materials, you may have received a counterfeit product.

What to Do If You Suspect Counterfeit Products

If you suspect that you’ve purchased a counterfeit Rathermark product or come across a listing selling counterfeit items, please follow these steps:

  1. Contact Us: Reach out to our customer service team at contact@mevshero.com. Provide us with the details of your purchase, including the seller, product description, and any photos of the product in question.

  2. Report the Seller: If you found the counterfeit product on an online marketplace, please report the seller directly to the platform. Many platforms have mechanisms for flagging counterfeit listings and sellers.

  3. Return the Product: If you purchased a counterfeit product, we recommend that you contact the seller for a refund or return. If you purchased it from Rathermark.com, please reach out to us to initiate a return or exchange.

Our Commitment to Customers

Rathermark is committed to providing our customers with the highest quality kitchen products, and we will continue to take steps to protect against counterfeit products. We ask that all customers be vigilant when making purchases online and only buy from trusted and authorized sources.

By purchasing directly from Rathermark.com or an authorized reseller, you are guaranteed to receive genuine products that meet our standards of quality and safety.

Contact Us

Company Name: YULAN HOME KITCHEN LLC

Company Number: 202358012908

Address: 2338 Arcdale Ave, Rowland Heights, Ca, 91748, USA

Email: contact@mevshero.com

Phone: +1 (716) 830 1323

Contact Form: Click here

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.